Service Request Manager

SRM is a simple query management application designed for ease-of-use, scalability, and reduced cost.

Features

  • 1-step process for creating new queries
  • Automated e-mailing of query status updates
  • Simple, intuitive interface
  • Queries that haven’t been assigned to a responsible party and queries that are overdue are highlighted automatically
  • Queries can be grouped into projects, with deadlines, stakeholders, and other features
  • Resource management
  • Documents can be attached to queries
  • Complete history of all queries is retained
  • .NET architecture and MS-SQL database ensure that the product is scalable and customizable (The application can run on free versions of MS-SQL for smaller installations)
  • Uses SRS reporting technology
  • Allows easy exporting to all versions of Excel, and to Adobe PDF file formats
  • All reports are easily customizable using Report Builder